For items you wish to purchase, click add to cart and choose the quantity required. When you are ready to check out, click on the trolley icon located at the top right-hand corner of the website.
Follow and complete the necessary prompts by entering your contact and shipping details, choosing a delivery or pick-up date, and selecting your preferred payment method to purchase your order. You will receive an order confirmation email shortly after placing your order.
Yes, you will receive an order confirmation email. It will be sent to the email address used for your order. If not received, please check your junk folder.
If an item that you have ordered is out of stock at the time your order is being packed, we will always try to replace it with a similar product of the same (or higher) dollar value. If a similar product is unavailable, the product will be refunded.
You may not see delivery dates available due to the following reasons:
- We are booked out of delivery slots
- We only deliver to your address on a certain day
- We don’t deliver to your suburb. Please check our Delivery page (in the About Us dropdown menu) for the list of suburbs we currently deliver to
Please contact our online team if you wish to modify an order by replying to your order confirmation email. You can also contact us here or by email admin@panettamercato.com.au, with your order number and modification requests.
The product may be out of stock or not available online. Please use the search tool, located at the top right-hand corner of the website. If you can’t find what you’re looking for, contact us for assistance here or by email admin@panettamercato.com.au.
Some of our products are sold exclusively in our retail stores.
Yes, you can cancel your order provided it is cancelled before your delivery or pick-up date. If you wish to cancel your order, please reply to your order confirmation email. You can also contact contact us here or by email admin@panettamercato.com.au.
We can remove items from your order provided it is before your delivery or pick-up day. Please reply to your order confirmation email. You can also contact us here or by email admin@panettamercato.com.au.
We can add items to your order provided your order hasn’t already left the store. Please reply to your order confirmation email with the items you would like to add. You can also contact us here or by email admin@panettamercato.com.au. You will be sent an additional invoice for any items added to your order. Please note that additional items will not be sent with your order if the invoice remains unpaid at the time the delivery leaves the store.
Please login to your account to edit your contact details. If you need assistance, contact us here or by email admin@panettamercato.com.au and we will be able to update details for you.
Our team can delete your account. Contact us here or by email admin@panettamercato.com.au and we will remove your account from our database.
Yes, our minimum order is $40. Delivery is free if you spend $100 or more.
We accept payment by Mastercard, Visa, American Express and PayPal. On mobile devices, payments can also be made using Apple Pay, Google Pay and Afterpay.
We do not offer same day delivery.
Once our team has issued your refund, it can take up to 3 business days for the refund to process, sometimes longer, depending on the provider.
When viewing your cart, enter the voucher code in the box below your order summary. If the value of your voucher/ gift card is equal to or greater than the value of the items in your cart, you may use this as a payment method for your order.
Yes. If the value of your voucher/ gift card is equal to or greater than the value of the items in your cart, you may use this as a payment method for your total order. If the value of your voucher/ gift card is less than the value of the items in your cart, it can be used for partial payment of your order.
Please email us admin@panettamercato.com.au to inform us of any issues with your voucher/ gift card.
Some payment providers may hold your funds for 2-3 days as a security measure to verify the transaction in your account.
Your order will be delivered on the day you have selected, unless otherwise stated. Delivery is between 10am and 7pm, and we endeavour to deliver as soon as possible. We offer a competitive delivery fee and cover a wide area for delivery, therefore we are unable to provide a closer time frame.
We offer Free delivery for orders over $100, otherwise a flat delivery fee of $10 applies.
Click here to check the suburbs and postcodes we deliver to.
If you aren’t home at the time of delivery, your order will be left in a safe place.
We prefer someone to be home for delivery. Deliveries will be left unattended if no one is there to accept. Our courier will attempt to leave it in a safe place.
We prefer someone to be home for delivery. Deliveries will be left unattended if no one is there to accept. Our courier will attempt to leave it in a safe place
Yes, you can select Pick-Up at the checkout. You will be required to select your local store. See here for our store locations.
Please contact us by replying to your order confirmation email with the products that are missing and we will make arrangements to deliver or refund. You can also contact us here or by email admin@panettamercato.com.au.
Please contact us by replying to your order confirmation email to inform us of your concerns. You can also contact us here or by email admin@panettamercato.com.au.
